CRAZY LITTLE THING CALLED LOVE
More than seven out of 10 (72%) customers believe that one single team member has the power to influence their decision to fall in love with a restaurant brand or not, according to a new study by HGEM. A good customer experience is paramount, with 82% saying they would dump a restaurant brand after a bad one.
The UK’s food and drink market has hit an all-time high of £2.3bn, according to the Soil Association’s Organic Market Report. Sales grew 5.3% in 2018, ahead of the non-organic market, and are expected to reach £2.5bn by 2020. Organic sales into foodservice grew almost 8% to £90.9m.
OODLES OF NOODLES
National noodle bar brand Chopstix saw company turnover for the year to 30th April 2018 climb to £24.5m from £15.6m in 2017. Like-for-like sales during the year for its core eponymous brand increased 3.5%. The group opened 10 new Chopstix sites and acquired The Wok Limited, a portfolio of nine restaurants trading as Yangtze.
PRET AND PROTECT
The Pret Foundation has announced the opening of a new home for homeless people, in partnership with West London Mission. The Pret House at WLM St. Luke’s in London will accommodate up to 13 people at a time, who will live there for six to 12 months before moving into a privately rented home.
NOW YOU SASHIMI
YO! Sushi has launched a DNA dining concept to provide diners with a meal based on their unique genetic requirements. YO! Dinner, YO! Way comes in response to a new report which found that personalists – people who believe everything is bespoke to the individual – will be one of the big five emerging food tribes in the next five to 10 years.
CHOCOHOLICS ARE NUTS ABOUT FRUIT
Most consumers are seeking fruit and nut pairings with their chocolate treats, according to the results of a new Dawn Foods survey, mainly because ‘it tastes good’. Milk chocolate was the favourite variation of 45% of those surveyed, followed by a combination of milk, dark and white at 30%, dark at 17% and white chocolate falling into last place.